Complaints

Harbour Light Complaints Policy

Details of how we process complaints to enable a positive outcome.

Download the Complaints Policy and Procedure (PDF)

---

Housing Ombudsman Annual Self Assessment 2024-2025

In line with the Housing Ombudsman’s Complaint Handling Code, we have completed our annual self-assessment and published our Annual Complaints Performance and Service Improvement Report for 2024-2025. This report outlines how we have handled complaints, key performance insights, and the service improvements we are making.

Download the Housing Ombudsman Self-Assessment (PDF)

---

Annual Complaints Performance and Service Improvement Report 2023-2024 and Board’s Response

This report outlines our complaints performance for 2023-2024, key trends, and service improvements. It also includes our Board’s response, highlighting our commitment to learning from complaints and enhancing our services.

Download the Annual Complaints Report and Board Response (PDF)