Repairs
Reporting repairs and related information
Non-emergency repairs
Report non-emergency repairs through Fixflo: https://harbourlight.fixflo.com
You can report directly through Fixflo. Where practical, you may also tell your Support Company first: it can help report the repair, provide relevant information or help arrange access. This is helpful but is not a condition of receiving the repair service.
Emergency repairs
For an emergency, telephone 0151 909 5919 rather than using Fixflo. During office hours, Harbour Light staff receive and assess the emergency report.
Out-of-hours emergency repairs
Outside office hours, telephone 0151 909 5919 for genuine emergencies only. The on-call Harbour Light Maintenance Operative answers and triages emergency calls.
This is not a general 24-hour repairs attendance service. For routine or non-emergency repairs out of hours, use Fixflo.
Rechargeable Repairs
Information on when we will recharge tenants for repairs.
Power Cut or Gas Leak
Information on what to do in the event your property loses power (electricity) or you suspect a gas leak.