Repairs
Procedures, Resources and Handbooks
How to Report a Repair
To report a repair, please use our Fixflo Reporting Tool which can be found at: https://harbourlight.fixflo.com. If the repair is an emergency, please phone us on 0151 909 5919. If there is no immediate answer please leave a message and we will contact you.
Out of Hours Emergency Repairs
For out of hours emergency maintenance issues only, please ring 0151 909 5919 and press 9 and you will be transferred to the on-call duty Maintenance Operative.
If you have a non‑emergency message, you can press 1 to leave a voicemail, which will be reviewed as soon as the office re‑opens.
Harbour Light Handbook for Tenants
This handbook provides information about Harbour Light repairs and maintenance procedures.
Download the Tenant Handbook (PDF)
Condensation, Damp and Mould Issues
This booklet provides practical and easy advice on how to prevent condensation, damp and mould issues inside your home.
Download the Condensation and Mould Advice Booklet (PDF)
Rechargeable Repairs
Information on when we will recharge tenants for repairs.
Read about Rechargeable Repairs
Power Cut or Gas Leak
Information on what to do in the event your property loses power (electricity) or you suspect a gas leak.