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Harbour Light Housing Association

Tenant Handbook

For tenants of Harbour Light homes, and for the people who support them.

Version 1.0 Issued 9 October 2026

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Handbook contents

20 sections

  1. Welcome, and how to use this handbookRead this section
  2. About Harbour Light and your support providerRead this section
  3. Your tenancyRead this section
  4. Rent, charges and moneyRead this section
  5. Repairs and looking after your homeRead this section
  6. Safety in your homeRead this section
  7. Fire safety and getting out safelyRead this section
  8. Damp, mould and hazards in your homeRead this section
  9. What your home will be like, and making it yours (home standards)Read this section
  10. Living in a shared houseRead this section
  11. Living alongside other people (anti-social behaviour)Read this section
  12. Keeping you safe from harmRead this section
  13. Fair treatment, help that suits you, and information you can understand (equality, reasonable adjustments and accessible information)Read this section
  14. If you are unhappy: complaintsRead this section
  15. Telling us what you think (getting involved and giving feedback)Read this section
  16. How we use information about youRead this section
  17. Moving onRead this section
  18. Useful telephone numbers and addressesRead this section
  19. Contents, word list and quick guideRead this section
  20. Things that can help around your homeRead this section

Download the Tenant Handbook

All 20 sections in one PDF, for downloading and printing.

Download PDF