Policies and strategies
Policies and strategies explaining how Harbour Light manages its social housing and makes decisions affecting tenants.
Class 7 — Social housing management · Harbour Light Assisted Living CIC · RSH Registration No. 4791
At a glance
Policies and strategies that affect Harbour Light tenants and landlord services.
Links are added only after the relevant publication version has been checked.
This index and its publication links will be reviewed regularly.
About this policy index
Harbour Light publishes the policies and strategies it holds which explain how it manages its social housing and how decisions affecting tenants are made.
Some subjects are covered within a broader Harbour Light policy or through current service guidance rather than by a separate standalone policy. Harbour Light does not create a new policy simply because a subject appears as an example in a sector publication template.
Policy categories
Each entry explains the subject covered and its current publication position. Links appear only where an active publication route has been confirmed.
Your tenancy and rent
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Allocations and Lettings Policy
Explains Harbour Light's referral, assessment, allocation and letting arrangements.
Not available on this page. Please contact Harbour Light for this policy. -
Tenure (Tenancy) Policy
Explains Harbour Light's tenancy arrangements, tenancy management and related rights and responsibilities.
Not available on this page. Please contact Harbour Light for this policy. -
Rent Setting and Income Collection Policy
Explains how Harbour Light sets and manages rent and service charges, collects income and deals with arrears.
Not available on this page. Please contact Harbour Light for this policy. -
Eviction Policy
Explains Harbour Light's approach to tenancy breaches, possession action and eviction as a last resort.
Not available on this page. Please contact Harbour Light for this policy.
Repairs, homes and safety
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Repairs, Maintenance and Improvements Policy
Explains Harbour Light's approach to landlord repairs, maintenance and property improvements.
Not available on this page. Please contact Harbour Light for this policy. -
Health and Safety Policy
Explains Harbour Light's health and safety responsibilities and arrangements for protecting tenants, employees, contractors and visitors.
Download Health and Safety Policy (PDF) -
Fire Safety Policy
Explains Harbour Light's fire-safety responsibilities and arrangements in its supported housing.
Not available on this page. Please contact Harbour Light for this policy. -
Water Safety Policy
Explains Harbour Light's approach to water hygiene, Legionella and related water-safety responsibilities.
Download Water Safety Policy (PDF) -
Tree Policy
Explains how Harbour Light manages trees on land it owns or is responsible for managing.
Download Tree Policy (PDF)
Behaviour, safeguarding and complaints
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Anti-Social Behaviour Policy
Explains how Harbour Light receives, assesses and responds to anti-social behaviour, hate incidents and related tenancy risks.
Download Anti-Social Behaviour Policy (PDF) -
Domestic Abuse Policy
Explains Harbour Light's landlord response where domestic abuse affects a tenant's housing, tenancy or safety.
Download Domestic Abuse Policy (PDF) -
Adult Safeguarding Policy
Explains how Harbour Light responds to safeguarding concerns within its landlord and housing-management role.
Download Adult Safeguarding Policy (PDF) -
Mental Capacity and Consent Policy
Explains Harbour Light's approach to mental capacity and consent where these issues affect its landlord functions.
Download Mental Capacity and Consent Policy (PDF) -
Complaints Policy and Procedure
Explains how tenants can complain about Harbour Light landlord services and how complaints are handled.
Complaints policy (THM07, version 1.1) and information
Tenant involvement and staff standards
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Tenant Involvement, Empowerment and Engagement Policy
Explains how tenants can give views and influence Harbour Light's landlord services.
Download Tenant Involvement, Empowerment and Engagement Policy (PDF) -
Competence, Learning and Development Policy
Explains how Harbour Light supports the competence and development of staff delivering landlord services.
Download Competence, Learning and Development Policy (PDF) -
Staff Code of Conduct
Sets the conduct standards expected of Harbour Light staff when carrying out landlord functions.
Not available on this page. Please contact Harbour Light for this policy.
Privacy and information
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GDPR Privacy Policy
Explains how Harbour Light collects, uses, stores and protects personal information.
Download GDPR Privacy Policy (PDF) -
CCTV Policy
Explains why Harbour Light uses CCTV, how footage is handled and related privacy rights.
Download CCTV Policy (PDF) -
Data and Document Retention and Disposal Policy
Explains how Harbour Light retains records, how long different types of information are kept, and how information is securely disposed of.
Download Data & Document Retention & Disposal Policy (PDF)
Governance and related information
Some related information is published in the other STAIRs classes. These links take you to the relevant pages without duplicating their content here.
Where there is no separate policy
Not every housing-management subject requires a separate Harbour Light policy. Some matters are covered within another policy, tenancy documents, service guidance or operational arrangements.
Mutual exchange and succession
Addressed through tenancy and tenure arrangements.
Service charges
Addressed through rent and income arrangements and property-level Rent & Service Charge Breakdowns.
Adaptations
Current landlord guidance is provided through the Housing services page.
Gas and electrical safety
Managed through Harbour Light's wider health-and-safety and compliance arrangements and records.
Damp and mould
Current reporting and landlord guidance is provided through repairs and housing-services information.
Finding a policy or information
Contact and accessible information
If you need help finding a policy, need information in another format, or need help understanding it, contact Harbour Light.
Emailhello@harbourlight.org.uk
Telephone0151 909 5919
PostHarbour Light Assisted Living CIC71 Linacre Road
Litherland
Merseyside
L21 8NP
Return to STAIRs
Class 7Social housing management
Back to Access to Information (STAIRs)Last reviewed: 12 October 2026.