Gas and Electric

What to do if you smell gas or have a power cut

Gas Leak

If you suspect there is a gas leak at or around your home, treat it as an emergency and follow the instructions below.


What to do -

  • If practical, tell your Support Company
  • Open all doors and windows
  • Turn off gas at meter (unless the meter is in a cellar or basement)
  • Don't use electric switches, smoke or use matches
  • Ask your Support Company to telephone the National Gas Emergency Service on 0800 111 999 (free)
  • If a Support Company is not available, ring the number yourself. The call centre will talk you through what to do next
  • Get a job number from the National Gas Emergency Service
  • After contacting the National Gas Emergency Service, telephone Harbour Light on 0151 909 5919 to report the emergency and pass on the job number

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National Gas Emergency Service - 0800 111 999

National Gas Emergency Service You or your Support Company will need to ring the National Gas Emergency Service, as the call centre will want to ask questions specific to the incident and tell you what to do next.


Electrical Power Cut

Power cut affecting the wider area

If the power cut affects more than just your home, contact 105 to get information about a wider local network power cut or to report one.

If only your home has lost power

  • If you have a pre-payment meter please check you have credit
  • If you have added credit check it has been released on the meter
  • You can ask your Support Company to help with these obvious checks
  • Check to see if any of the fuses have tripped - see video
  • If your home has a total loss of electricity, or there is an immediate serious electrical safety risk, telephone Harbour Light on 0151 909 5919 as an emergency

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YOU CAN CALL 105 TO REPORT OR GET INFORMATION ABOUT POWER CUTS IN YOUR LOCAL AREA.

Power Cut 105You can also call 105 if you spot damage to electricity power lines and substations that could put you, or someone else, in danger. If there’s a serious immediate risk, you should call the emergency services too. 105 is a free service which you can call the number from most landlines and mobile phones.

Other electrical faults

For a partial, minor or other non-emergency electrical fault, report it through Fixflo. You can report directly or ask your Support Company to help. A Support Company does not decide whether a repair is an emergency or what work Harbour Light will carry out; Harbour Light remains responsible for the landlord repair.